Comprehensive Sage Support Services

A Dedicated Team of Experts: Call Center Support, Consultants, SQL Specialists, and Developers Ready to Tailor Sage Solutions to Your Business Needs.

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What We Do

Thyme Technologies is a trusted Sage reseller and business solutions partner with a presence in Johannesburg, Durban, Cape Town, New Zealand, and Australia. Our team comprises support consultants, SQL specialists, software developers, and customer care experts who bring years of experience to every Sage solution we deliver. We aim to empower businesses with Sage software tailored to drive growth, efficiency, and success.

We offer comprehensive support and training across the entire Sage product suite, including:

Sage Business Cloud Accounting
Sage 50 Pastel Partner
Sage 200 Evolution
Sage Intacct
Sage Business Cloud Payroll
Sage Pastel Partner Payroll

Our support services encompass every aspect of your Sage experience, from initial setup to ongoing maintenance, upgrades, and software customization. We also offer Service Level Agreements (SLAs) for prioritized and scheduled support, ensuring that you have peace of mind at every stage of your Sage journey.

“Proactive Sage Support: We do more than just fix issues—our team works to prevent them before they impact your business.”

Danielle Deen, General Manager, Thyme Technologies KZN

How We Support You

Our support is designed to meet the unique needs of every client, whether you require remote assistance or on-site support. With both remote and on-site options, we provide flexible support that fits your business requirements, keeping your Sage software running smoothly.

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Remote Support 

Wherever you are, our team can securely log in to your machine to quickly resolve issues, provide training, or perform maintenance. Remote support offers efficient troubleshooting and guidance, ensuring minimal downtime.

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On-Site Support

For issues or setups that need in-person assistance, our consultants are available to visit your office, helping with complex installations, hands-on training, or troubleshooting that benefits from a physical presence.

Benefits of Working with Thyme Technologies

Reliable Ticketed Support System 

With our ticketed support system, every request is tracked and managed by dedicated administrators, ensuring no query is left unresolved.

Fast and Efficient Response Times 

Our Service Level Agreements (SLAs) guarantee quicker response times, prioritizing your support requests and scheduling maintenance based on your needs.

Expertise in Sage Software Upgrades 

Stay up to date with the latest Sage versions. We specialize in seamless software upgrades to ensure smooth transitions with minimal impact on your business.

Customized Solutions 

We understand that each business has unique needs. Our team offers customized fields, scripts, triggers, and reports to fit Sage software to your operations perfectly. We also develop add-ons that bring even more functionality to your system.

Deep Knowledge in Finance and Payroll 

Our consultants aren’t just software experts; they’re well-versed in finance and payroll processes. We can guide you in optimizing your Sage systems to enhance financial management and payroll accuracy.

Why Choose Thyme Technologies?

Professional, Expert Support When You Need It

At Thyme Technologies, we believe in providing high-quality, expert Sage support that adds real value to your business. Our support services are billable, ensuring you receive dedicated, professional assistance from specialists who understand both the Sage software and the unique needs of your industry. So why choose us?

Proven Expertise: With decades of experience, we’ve mastered every aspect of Sage support, from troubleshooting to large-scale implementations.
Comprehensive Training: Our team is trained across the full range of Sage products, so you can be confident in your team’s skills and productivity.
Innovative Solutions: We’re constantly developing new add-ons and custom reports, ensuring your software grows alongside your business.
Long-Term Partnership: Thyme Technologies is invested in your success, offering scalable solutions and support tailored to meet your evolving needs.

To offer our clients greater flexibility, we provide discounted rates on support through our Service Level Agreements (SLAs). These agreements are designed to make ongoing support more affordable, while giving you priority access to our experts, faster response times, and scheduled assistance tailored to your business needs.

As with all Sage resellers, our time and expertise are billed to ensure we deliver reliable, top-quality support every time you need it. Choosing Thyme Technologies means you’re partnering with a team committed to the success of your business—every hour we work is an investment in your business’s growth and smooth operations.